Privacy Policy
Effective Date: 10 November 2025
Divergence Travel Pty Ltd ("Divergence Travel", "we", "our", or "us") provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use, and disclosure of personally identifiable information received from users of our website (the "Site").
By using our Site, you consent to our processing of your information as set forth in this Privacy Policy, now and as amended from time to time. "Processing" means using cookies on a computer or otherwise handling information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information. All activities will take place in Australia unless otherwise stated.
Divergence Travel uses software and platforms including, but not limited to, Google Workspace, Zapier, YouLi, Zoho, Vercel, Replit, and other third-party applications, which may store or process information in other countries. If you reside outside Australia, your personally identifiable information will be transferred to, and processed in, Australia under Australian privacy standards.
By visiting our Site and providing information to us, you consent to such transfer to, and processing in, Australia.
Information Collection and Use
Our primary goals in collecting personally identifiable information are to provide you with the products and services available through the Site, to facilitate bookings and travel arrangements, to communicate with you, and to manage your account, if applicable.
Information Collected
Upon Registration: If you subscribe on the Divergence Travel website or landing page, you agree to receive our newsletter or updates. You may choose how much or how little information to provide when subscribing.
Information Collected During Enquiry or Booking: If you are interested in booking with Divergence Travel, we may ask you to complete forms to provide details necessary for bookings and to ensure safe and appropriate travel support.
Information Collected via Online Forms: When you complete a form on our website, your information is securely transmitted and stored via Zoho Forms and may be transferred to our customer relationship management system for the purposes of responding to your enquiry, providing services, or communicating updates.
Use of Contact Information
We may use your contact information to market to you and to provide information about our products and services. If you no longer wish to receive such communications, you can unsubscribe via our emails or contact us directly to be removed.
Log Data
When you visit the Site, our servers automatically record information sent by your browser ("Log Data"). This may include your IP address, browser type, domain from which you are visiting, web pages visited, search terms used, and advertisements clicked.
We use Log Data to monitor and improve our Site and services. We do not associate IP addresses with personally identifiable information, except where necessary to enforce our Terms of Service.
Cookies
Like many websites, we use "cookies" to collect usage data and improve our Site and services. Cookies may be session-based (deleted when you close your browser) or persistent (remain until manually deleted). You may disable cookies in your browser settings, but this may limit the functionality of the Site.
Website Hosting and Development Platforms
Our website and landing pages may be hosted or operated on third-party platforms, including WordPress, Vercel, and Replit. Vercel provides secure hosting infrastructure and may collect limited technical data (such as IP addresses and browser types) for security and performance purposes. Replit may collect limited interaction data when used for web development and testing environments.
These providers may store or process data on servers located outside Australia, including in the United States and the European Union.
Information Sharing and Disclosure
Compliance with Laws
We cooperate with government and law enforcement officials, or private parties, to enforce and comply with the law. We may disclose your information as necessary to respond to legal claims or processes, protect the rights and safety of Divergence Travel, our users, or the public, and prevent illegal activities.
Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, Divergence Travel may transfer your information as part of the business assets. If such a transfer occurs, you will have the opportunity to opt out if the new entity's processing differs materially from this Privacy Policy.
Security
We take the security of your personal information seriously and use administrative, physical, and electronic safeguards to protect it. If a breach occurs, we will notify affected users as required by law.
Online Social Groups
If you participate in Divergence Travel's virtual social groups or webinars (e.g., video calls), you are responsible for the information you share. You may choose to use a different name for privacy. No recordings will be made without permission. Photos may be taken by hosts or participants; please inform the host if you do not wish to be photographed. We are not responsible for personal information shared between participants during or after such sessions.
In-Person Social Groups and Group Trips
When you attend a Divergence Travel event or trip, you are responsible for the information you share. We will not provide your personal details (e.g., phone number) to other participants without your consent.
Links to Other Websites
Our Site may contain links to third-party websites. Divergence Travel is not responsible for the privacy practices of those websites, and we encourage you to review their policies.
Our Policy Towards Children
Our Site is not directed at persons under 18. If a customer under 18 is interested in our services, we require a parent or guardian to subscribe or provide consent. If we discover that a child under 18 has provided us personal information without consent, we will delete it and request that the parent or guardian sign up instead.
Pixels and Tracking
We use analytics and advertising tools, including Google Analytics, Facebook Pixel, and other similar tools, to understand how users interact with our Site and to measure marketing effectiveness. These tools may collect data such as IP addresses, browser types, and pages visited. This information is used in aggregate and not linked to personal details entered into our booking or enquiry forms. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and you can manage Facebook ad preferences through your Facebook settings.
Changes to this Policy
This Privacy Policy may be updated from time to time. Any material changes will be posted on our Site. We encourage you to review this policy regularly.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@divergencetravel.com